Operations Manager (London)

Working hours: Mon - FriLocation: 100% on-site in Hatton Garden, LondonAbout Nivoda 🚀Nivoda is on a mission to transform the $350 billion global jewelry industry. We're building the operating system for the industry — a marketplace that connects diamond and gemstone suppliers directly with retailers, giving both sides a faster, more transparent, and more efficient way to trade. Today, Nivoda processes over $300M in annual transactions and continues to grow at an extraordinary pace, with teams based in London, New York, Hong Kong, Mumbai, and beyond. Our Mission 🎯Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them. About the Role 🤔We're looking for a highly proactive, operationally sharp, people-first Operations Manager to lead fulfilment performance at our UK hub. You'll set clear expectations, enforce standards, and drive accountability across intake, QC, shipping, and returns while building strong relationships with key suppliers, partners, and carriers.This is a hands-on, full-accountability role: you'll own performance and culture within the hub, build on an already-established foundation, and mentor a dynamic, fast-growing team. It bridges execution with team development, and calls for strong operational judgment, structured thinking, and comfort in a fast-evolving, high-growth environment.What will you be doing? 😎Own UK Hub Logistics & Fulfilment PerformanceTake full ownership of fulfilment operational KPIs across the UK hub: speed, accuracy, and service levelsOwn end-to-end performance across intake, QC, shipping, and returns, ensuring adherence to service-level commitmentsDrive daily execution across the team while maintaining a strong focus on scalability and process robustnessReview weekly operational metrics by function (intake, QC, shipping, returns, express) and implement improvementsMaintain strong local relationships with suppliers, runners, carriers, and other local partnersBuild & Scale New WorkflowsLead the rollout and optimisation of new & existing fulfilment streams for UKIdentify bottlenecks and implement process improvements to increase throughput and reduce errorsLead & Develop the TeamManage, coach, and develop a team of 3 across intake, QC, shipping, and returnsRun regular team check-ins and structured performance conversations, setting clear expectations and giving direct feedbackCultivate a team culture rooted in accountability, precision, clarity, and growthCross-Functional & Cross-Hub OwnershipAct as the primary interface between UK fulfilment, customer support, supplier teams, and global stakeholdersPartner with other Nivoda hubs for cross-hub alignment and contribute insights in WBRsWhat do we need from you? 💪6 - 8 years in operations, fulfillment, logistics-based office management or within the diamond, gemstone, or luxury goods industryExtensive experience directly managing people or leading teams Demonstrated ability to execute and enforce daily operational workflowsClear, effective communication skills and a highly organised approachDesire and ability to work in a fast-growing company where processes change continuouslyNice to have ✨Proficiency in Excel/SheetsGIA or Gem A qualification is highly desirablePrior exposure to or experience in diamond or gemstone quality control is also highly desirable.  Our culture and what we offer 😉At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability. Our current benefits🕰️ A vibrant company culture🧠 Plenty of opportunities for growth and learning🚀 Chance to join and contribute to a company during its exponential expansion phase Equal OpportunityNivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.This is a full time, permanent position that's 100% on-site in London, UK. Unfortunately, we are unable to offer sponsorship at this time. Not quite the right fit?If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Nivoda Talent Pool so we can keep you in mind as new roles open up. Find Jobs in United Kingdom on Arbeitnow