Working Student - Customer Service & Support

What you'll doAre you looking for an opportunity to gain hands‑on experience in a forward‑thinking, impact‑driven environment? Join our Customer Support team and help clinical users and hospital IT departments work seamlessly with our software solutions in the field of medical registry technology.Collaborate with experienced colleagues across Support and Development to build expertise and explore solution pathsHandle customer requests via our Service Desk and provide clear, reliable supportReproduce and analyze issues by setting up test scenarios in our internal environmentsSupport the Customer Support team in daily operations and ongoing improvement initiativesCreate and maintain knowledge base articles and learning materials to help customers resolve common issues independentlyGain deep insights into hospital workflows, clinical environments, and the user experience with medical devices and supporting technologiesWhat we're looking forOngoing studies in Computer Science, Electrical Engineering, Medical Engineering, or a comparable fieldStrong customer orientation, analytical thinking, and excellent communication skillsA structured, reliable, and independent working styleFluency in German (spoken and written) and good command of EnglishWhy SnkeA supportive, international team connected by shared values and a culture of trustMeaningful responsibilities with a lasting impact on global healthtech, improving medical decisions and patient outcomesFlexible working hours and a hybrid work model within GermanyParking garage and secure underground bike storageSubsidized company restaurant and in-house caféRegular after-work, team, and company eventsCentrally located, modern workspace with a 212 m² rooftop terraceReady to apply? We look forward to receiving your online application including your earliest possible start date. Contact personTatjana von FreybergFind Jobs in Germany on Arbeitnow