Partner Services Manager (EMEA)
Job Description & Overview
Who We Are
Having surpassed $300M ARR and continuing to grow, Optro helps enterprises transform risk into opportunity through its AI-powered GRC Intelligence Platform. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights.
At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!
Why This Role is Exciting
The Partner Services Manager (EMEA) will lead partner enablement and delivery across EMEA/MENA & APAC acting as Optro's on-the-ground authority for the region. Based in London, this person will set the pace for how partners across these regions are enabled, certified, and supported — building the policies, processes, and solving real delivery challenges that will keep the region running smoothly and independently. You’ll work directly with partners and internal teams to turn strategy into execution—testing, refining, and improving how Optro enables partner success.
Key Responsibilities
Reporting into the Director of Partner Services, this role is designed for an experienced leader who can own the EMEA/MENA/APAC region — setting direction, building policy and process, and making sound decisions independently. As a Partner Services Manager (EMEA), you will support the execution and delivery of Optro’s partner services strategy by owning key partner relationships, enablement initiatives, and delivery outcomes.
Partner Enablement & Delivery Readiness:
Execute structured partner enablement training plans aligned to partner maturity and Optro modules
Continuous enablement of partners - monthly calls covering new features, methodology and tooling updates
Support partners in building and operationalizing Centres of Excellence, driving delivery readiness and scalability
Track partner capability development and readiness milestones, escalating risks and gaps proactively
Partner Account Ownership:
Act as the day-to-day Partner Services owner for assigned partners
Maintain strong partner relationships focused on delivery quality, capability growth, and operational excellence
Support partner maturity progression toward greater delivery self-sufficiency
Cross-Functional Execution:
Work closely with Sales to ensure opportunities are partner-ready and transition smoothly into delivery
Recommend appropriate engagement models based on partner capability, maturity, and deal complexity
Collaborate across Sales, Alliances, Solutions, Services, and Product to support partner success
Escalations & Continuous Improvement:
Manage partner delivery escalations, conducting root cause analysis and implementing corrective actions
Identify recurring delivery challenges and contribute to improvements in enablement, tooling, and operating models
Track partner capability development and readiness milestones, escalating risks and gaps proactively
Acting as an advisor as needed on partner implementations
Leadership Readiness & Growth:
Prepare executive-ready updates on partner performance, risks, and progress toward strategic outcomes
Develop expertise in partner services best practices with a growth path toward people leadership
Attributes for a Successful Candidate
8+ years related experience, with a minimum of 2 years of Optro Experience working with the Optro Platform or other GRC platforms
Experience working with partners in an enterprise software ecosystem (training, escalations, monthly webinar, advisor)
Experience advising complex enterprise software implementations
Trained across multiple product lines and willingness to learn modules outside current scope
Experience working across multifaceted teams to deliver on software implementation engagements
Strong communication and stakeholder management skills, including comfort presenting to senior audiences
Ability to manage ambiguity and operate with autonomy while aligning to a broader strategy
Analytical mindset with the ability to identify root causes and drive cross functional process improvement
Strong, leadership judgment — comfortable making decisions independently
Perks (United Kingdom)
Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!
Live your best life (LYBL)! $200/mo (USD) for anything that enhances your life
Comprehensive employee health coverage
Pension scheme with company contributions
Competitive compensation & bonus program
Generous annual leave of 25 days plus bank holidays
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!
*perks may vary based on eligibility/location
Our Company Values
Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.
Gritty resilience: Make it happen.