Enterprise Customer Success Manager

Enterprise Customer Success Manager

We’re looking for an Enterprise Customer Success Manager to own some of our largest and most strategic relationships with UK wealth managers. You’ll be the client’s trusted advisor after the sale, making sure Aveni delivers measurable value across thousands of users, and leading renewals and growth.

Aveni is an award-winning technology company. We use advanced AI to enable scalable efficiency for financial services companies, combining world-leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience to drive enterprise-wide productivity. We’re using the latest in AI to automate and innovate, empowering businesses to achieve exceptional productivity and compliance outcomes.

You’ll take full post-sales ownership of a portfolio of enterprise accounts, each worth around £1m. You’ll be the go-to person for your clients, building relationships up to C-suite level, running quarterly business reviews and pulling in Implementation, Support, Product and our leadership team to drive progress.

This is a senior, visible role with a clear path towards Key Account Director or Customer Success leadership.

• Own customer outcomes: Build and run success plans that show measurable ROI from Aveni.

• Drive retention and growth: Lead renewals and