People Operations Specialist
Job Description & Overview
About Abound
We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.
And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.
Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.
About the role
We’re growing fast! We’re a team of around 200 in 4 locations, and we’re looking for someone to help keep our people processes running smoothly as we scale.
You’ll be the go-to person for employee questions and the engine behind our day-to-day People ops, from onboarding and contracts to HRIS data and compliance. You won’t just be running processes, you’ll be building them too, so there’s real ownership and lots of room to make things better. It’s a broad, hands-on role, and it’s perfect for you if you’re organised, curious, and love making things work seamlessly behind the scenes.
What you’ll be doing
Admin: Looking after onboarding, offboarding, contracts and changes, probation, and leave and absence across all countries
Compliance: Overseeing background screening, and keeping our policies up to date as employment laws change
HRIS and data: Keeping HiBob accurate and tidy, and building workflows that cut down on manual admin
Payroll: Coordinating compensation and payroll-related administration with the Finance team, including employee query resolution
Benefits: Managing enrolment, changes, and employee queries across benefits programmes
Employee support: Being the first point of contact for questions on policies, processes, benefits and systems, and knowing when to sort things yourself and when to escalate
Self-serve and AI: Helping us build our People knowledge base in Confluence from the ground up so everyone can