Digital Customer Success Manager - German/English

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!
We are looking for a Digital Customer Success for our new Pro offer!  
Your Impact at Brevo:

Execute a high-volume engagement approach, utilizing 1-to-many strategies such as targeted email sequences, digital materials and webinars (from onboarding to renewal) 

Manage a high-volume portfolio of accounts, ensuring customers hit key milestones in their journey (via emails and meetings)

Manage renewal discussions with strong focus on client retention and growth

Monitor customer health scores and relevant data to proactively identify and engage at-risk accounts.

Drive customer adoption of key best practices by helping on enablement sessions and webinars. 

Contribute to the development of the digital resources and "Digital Journey" content that empowers customers to