French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized BPO solutions. We take pride in connecting world-class talent with industry-leading brands, consistently delivering excellence in professional placement.

We are currently sourcing exceptional talent for a French Speaking Fitbit Customer Support Specialist position in Bulgaria. This unique opportunity allows you to combine your passion for the Fitness & Wellness industry with a dynamic career in one of Europe’s most vibrant business hubs.

• Provide world-class support to French-speaking users of wearable fitness technology and wellness ecosystem devices.
• Troubleshoot technical issues related to Fitbit hardware, mobile application synchronization, and fitness tracking software.
• Educate customers on health features, personalized wellness insights, and fitness goal tracking to enhance their user experience.
• Maintain a high level of customer satisfaction by delivering professional, empathetic, and efficient communication.
• Document customer interactions accurately within the CRM to ensure continuous product improvement within the wellness sector.
• Collaborate with international teams to stay updated on the latest fitness and wellness industry trends and software updates.
• Contribute to the positive brand reputation of our client by acting as a brand ambassador for their health-focused technology.

Requirements

• Native or fluent French (spoken and written).
• Proficiency in English to effectively interact with our global team.
• A genuine passion for the fitness, health, and wellness industry.
• Exceptional problem-solving skills and technical aptitude for consumer electronics.
• A customer-centric mindset with the ability to handle inquiries with patience and clarity.
• Valid EU passport (mandatory).

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Choosing one of our French-speaking jobs in Bulgaria offers more than just a career progression; it provides a high-quality lifestyle defined by stunning landscapes, a rich cultural heritage, and a welcoming climate. As you settle into your French Speaking Fitbit Customer Support Specialist position in Bulgaria, you will discover why so many professionals are choosing this destination for their next professional adventure.

Living in Bulgaria is an enriching experience that combines affordable living with a cosmopolitan urban atmosphere. With our comprehensive support for those seeking jobs in Bulgaria, you will